Frequently Asked Questions
If your question isn't answered here feel free to Contact Us!
Once you have selected the plants you wish to purchase, you will continue to check out where you will choose whether you would prefer to do curbside pickup or delivery. Delivery is free for those in the Kitchener - Waterloo or Guelph Region with orders over $150. Orders under $150 will be charged a flat $20 delivery fee. Payment is done completely and securely online.
If you choose curbside pickup when checking out, you will be asked to select a date to pick up your order. Once you have completed your order, an order confirmation email should be sent within 24 hours, as well as another email once we have collected your order and it is ready for pickup. After you receive the second email you may come anytime to retrieve your order, between the hours of 9:00AM - 5:00PM Monday through Friday, and 9:00AM - 4:00PM on Saturday. When you arrive, you may pull up to the front doors, where you will see a sign with a phone number to call to inform us that you are here. Due to these current circumstances, to promote social distancing please do not get out of your car unless absolutely necessary. One of our employees will come out to load your vehicle with your plants.
If you choose delivery when checking out, you will be asked to select a date and enter your address. Delivery is available to those who are in a 35km radius from our location; you can check when checking out if your postal code is eligible. Delivery is free for orders over $150, and orders under $150 will be charged a flat $20 delivery fee. When your order is out for delivery we will call the phone number supplied during checkout to inform you that we have arrived at your house. Due to these current circumstances, we will place your plants on your front porch to avoid social contact.
Yes, we are still continuing this program this year. We will have you drop off your planters between our hours of 10:00AM - 5:00PM Monday through Saturday. Please call the phone number located on the wall between our front doors to inform us you are here and an employee will come retrieve them from your car. We will then follow up with you by phone for details on your planter.
For those of you who have never used this service here are some details. We will use your planters (or ours if you don’t have any) and will design a specific planter made for your particular needs with your favourite plants and colours. We will grow them here until the weather is right for having them outdoors. This is a wonderful chance to have exactly what you want!
Some of our products are still growing and need some time before they are ready to go to your home. Our best advice is to stay tuned on our social media platforms, where we will update you as our products become available. Our main question currently is when our vegetables will be available, you can expect to see those available for purchase around the beginning of May. Our website is being updated daily, so for now feel free to look through what products we will have available, and then you will be prepared for when they become ready for purchase.
No, not all of our pictures indicate what our plants currently look like. Our plants with a white background are generally accurate of what the plant currently looks like. Products such as shrubs and vegetables have pictures that indicate what that plant should look like at full maturity, not in its current purchasing condition.
Most of our cell paks (like 95%) will contain two plants, if not this will be noted in the description of the plant. If a plant does not have two plants, it is usually because the size it grows does not allow enough room to have two.
At this time, due to the amount of orders we are receiving we can not move up pick ups to earlier times, no matter the size. If you would like to only make one trip for both your pick ups, please come at the later time. We apologize for any inconvenience.
Please note that due to Covid-19 we were not able to merge our physical purchasing system and the online store, so at this time physical cards can not be used online. These can be redeemed when we re-open our retail store.
If you are having problems with a gift card purchased online, please make sure the code you are using is 16 digits long. Please find the original email with the code; otherwise please use the contact us form to let us know, and we will help you as best we can.